• CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
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• Authorized User (EBS): CSR or Authorized User of Oracle E-Business Suite for General Ledger and Accounts Payable
• BPEL: Oracle Fusion middleware product, that manages cross-application business processes and coordinates the data flow and data mapping of the integration.
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